Refund Policy

Last updated: June 29, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This policy sits alongside your legal rights as a consumer, which are explained in the "Your statutory cancellation right" and "Faulty, damaged or incorrect items" sections below.

Our security seal

Your order is shipped in an outer box. Inside, packs are placed in a bag closed with a Shiny Labs void security seal, and for larger items the seal may instead be applied to the product's sealed packaging. This seal allows us to confirm that returned product has not been opened, searched or tampered with.

Because the seal is a void seal, breaking it permanently and visibly diminishes the value of the product: once broken we can no longer sell the item as factory-fresh, unopened product. For this reason, the condition of the seal directly affects whether and how we can accept a return, as set out below.

Eligibility for a standard return

To be eligible for a standard (change-of-mind) return, your item must be in the same condition that you received it, and:

  • Factory-sealed products (such as booster boxes, booster packs and other sealed items) must be returned completely unopened, with the Shiny Labs void security seal intact and unbroken, the manufacturer factory seal intact, and the outer postal packaging undamaged.
  • Single cards and other open items must be returned in the condition you received them, including any original packaging or protective sleeves.

You'll also need your order number or proof of purchase.

If the void security seal has been broken, we cannot accept the item as a standard return, as its value has been diminished and we can no longer guarantee it is untampered. This does not affect your rights where an item is faulty, or where you are exercising your statutory cancellation right (see below).

How to start a return

  1. Email us at contact@shinylabs.co.uk within 14 days of receiving your order, quoting your order number, the item(s) concerned, and the reason for return.
  2. We'll review your request and reply with approval and instructions, including the return address. Items sent back without an approved request cannot be accepted.
  3. Pack the item securely in the same condition you received it (with the void security seal intact for standard returns) and send it back to us. We recommend a tracked service, as the item remains your responsibility until it reaches us.
  4. Once we've received and inspected the item, we'll let you know whether your refund is approved and process it to your original payment method.

Who pays for return postage

  • Standard / change-of-mind returns and statutory cancellations: you are responsible for the cost of returning the item to us.
  • Faulty, damaged or incorrect items: we cover the cost of return. We'll provide a prepaid return label or reimburse your reasonable return postage, and refund you in full.

Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or not what you ordered, contact us at contact@shinylabs.co.uk straight away and we will make it right with a replacement or full refund. In these cases the security-seal condition above does not apply, and your statutory rights under the Consumer Rights Act 2015 are not affected.

Your statutory cancellation right (UK and EU)

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving your goods, for any reason and without giving a justification. This statutory right applies alongside our returns policy above; where they overlap, you may rely on whichever gives you greater protection. To cancel, email us at contact@shinylabs.co.uk.

You may return an item under this right even if the void security seal has been broken. However, you are entitled only to handle the goods as you would be able to in a shop, and we may reduce your refund to reflect any loss in the value of the goods caused by handling beyond what is necessary to establish their nature and characteristics. For sealed trading-card product, breaking the void security seal or opening the product diminishes its value significantly, and any refund may be reduced accordingly. This does not apply to faulty, damaged or incorrect items, which are refunded in full.

Where you cancel under this right, we will refund the price you paid together with the basic cost of standard delivery for sending the item to you (if you chose a more expensive delivery option, we refund only the basic standard rate). You are responsible for the cost of returning the item to us. We will make the refund within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever is sooner.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-returnable items

We cannot accept returns on gift cards. We also cannot accept standard returns of product where the Shiny Labs void security seal or the manufacturer factory seal has been broken, except where the item is faulty or you are exercising your statutory cancellation right as described above.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 days (or, for statutory cancellations, within the 14-day period described above). Please remember it can take additional time for your bank or card provider to process and post the refund.

If more than 15 days have passed since we approved your refund and you have not received it, please contact us at contact@shinylabs.co.uk.